OFFCAMPUS Data Protection/privacy policy

LAST UPDATED: 25 OCTOBER 2024

BACKGROUND

OFFCAMPUS - OFFCAMPUS Ltd is a company registered in England and Wales, Reg Company Number: 15442455 (Collective referred to as “OFFCAMPUS”, “We” “Us” in this policy) For the purpose of the Data Protection Act 2018 (the Act), and Article 12 of the General Data Protection Regulations (GDPR) 2018 the data controller is OFFCAMPUS – OFFCAMPUS Ltd, 167-169 Great Portland Street, London, England, W1W 5PF.

Maintaining the security of your data is a high priority at OFFCAMPUS, and we are committed to respect your privacy rights and want to be transparent about what data we collect about you and how we use it. This policy applies when you visit our website www.off-campus.co.uk and shares information with you on how we use your data, what we collect, how we ensure privacy is maintained and your legal rights relating to your personal Data. 

We are registered with the Information Commissioner’s Office (ICO), the UK regulator for data protection matters, number number ZB797750.

CONTACT DETAILS 

If you have any questions about this privacy notice or the way that we use information, please contact us using the following details:

  • Email address: support@off-campus.co.uk

WHAT DATA DO WE COLLECT

OFFCAMPUS may collect the following information about you:

  • Your name and/or your title

  • Your contact details: postal address, billing address, telephone numbers (including mobile numbers) and email address

  • Purchases and orders made by you 

  • Your browsing activating while on the OFFCAMPUS website

  • Your password if you create an account on our website (not compulsory)

  • Payment details (your card information is not held by us, it is collected by our third party payment processor ‘STRIPE’, who specialise in the secure online capture and processing of credit/debit card payments and transactions)

  • Marketing and communication preferences 

  • Feedback and form responses

  • Reviews of our products or services 

  • Location via IP Address

  • Device information when navigating our website 

This list is not exhaustive and we may collect additional information under specific instances. Some of the above data is collected directly, for example if you email our customer service team or place an order. Other personal data is collected indirectly, for example through your browsing and shopping on our website. We may also collect personal data from third parties who have your permission to pass your details to us, or from publicly available sources.

HOW WE COLLECT INFORMATION ABOUT YOU

When you visit our website we may automatically collect information about your device, including your IP address, information about your visit, your browsing history, and how you use our website. This information is combined with other information, for example, completing contact forms or when you place an order, we need to have your name, email address, card details. Without this information we will not be able to process your request or accept your order. A contact number may also be required so that we may contact you if there is a problem with your order.

HOW WE USE YOUR PERSONAL INFORMATION

We use personal information about you for the following purposes:

General

  • When processing your order or contact query

  • Providing information about our products which can be personalised based on the information we have collected about you 

  • To verify your identity

  • For crime and fraud prevention, detection and related purposes

Marketing

  • The effectiveness of the advertising we serve you and others 

  • Make suggestions and recommendations to you and other users of our site about the products we offer

  • With your agreement, to contact you electronically with promotional offers and products we think may interest you. We use the information we have about you to tailor the content and try to ensure that the offers and product suggestions are as relevant to you as possible. If you would not like to receive these notifications, please select the relevant tick box at the checkout page. For email you can unsubscribe from all communications by simply clicking on the unsubscribe link placed at the end of all email communications that we send.

Profiling

  • We may analyse your information to create a profile of your interests, preferences and purchase history so that we can contact you or provide you on your visit with more relevant products and information that would be interesting for you. We may source additional information from third parties to enhance this.

  • You have a right to object to profiling. If you would like to do so or if you would like to know more about this process then please contact: support@off-campus.co.uk

WHO WE SHARE YOUR INFORMATION WITH

We share (or may share) your personal data with our employees/personnel (or other types of workers) who have contracts containing confidentiality and data protection obligations.

If we were asked to provide personal data in response to a court order or legal request (e.g. from the police), we would seek legal advice before disclosing any information and carefully consider the impact on your rights when providing a response.​

WHERE YOUR INFORMATION IS LOCATION OR TRANSFERRED TO

We store your personal information and data on our servers in the United Kingdom.

As part of our services offered to you through this website, the information which you provide to us may be transferred to countries outside of the UK and the European Economic Area (EEA). If your data is transferred outside of the UK or EEA by us, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

HOW WE KEEP YOUR INFORMATION SAFE

We have implemented security measures to prevent your personal data from being accidentally or illegally lost, used or accessed by those who do not have permission. These measures include:

  • Access controls and user authentication

  • All full and part time employees are required to sign a confidentiality clause as part of their terms of employment with OFFCAMPUS 

  • We review who has access to data periodically and make necessary changes 

Our secure payment is via the highly respected and secure Stripe online payment system and information between you and us is 256 bit encrypted.

HOW LONG WE KEEP YOUR INFORMATION

Any information relating to your account (including order history, communications and correspondence records) is kept while you are still an active customer of OFFCAMPUS. If you have not purchased from us within 5 years, all data will be safely destroyed. We rarely hold paper records but any relevant materials will also be destroyed. If you are signed up to our mailing list, we will continue to keep your information until you have unsubscribed.

YOUR LEGAL RIGHTS 

If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our team. They will happily review your file and update the records if required whether this is simply updating incorrect or outdated information or opting out of communication.

Your legal rights include:

  • Access: You must be told if your personal data is being used and you can ask for a copy of your personal data as well as information about how we are using it to make sure we are abiding by the applicable laws.

  • Correction: You can ask us to correct your personal data if it is inaccurate or incomplete. We might need to verify the new information before we make any changes.

  • Deletion: You can ask us to delete or remove your personal data if there is no good reason for us to continue holding it or if you have asked us to stop using it (see below). If we think there is a good reason to keep the information you have asked us to delete (for example, to comply with regulatory requirements), we will let you know and explain our decision

  • Restriction: You can ask us to restrict how we use your personal data

  • Objection: You can object to us using your personal data if you want us to stop using it. If we think there is a good reason for us to keep using the information, we will let you know and explain our decision

  • Complaints: If you are unhappy with the way we collect and use your personal data, you can complain to the ICO or another relevant supervisory authority, but we hope that we can respond to your concerns and resolve them before it reaches that stage.